Q. Why can't I access the library website or the database from off campus?

We believe this situation has been resolved. If you are still experiencing issues, please open a ticket.

Please let us know the following information:

• Your IP4 address, which you can find using this website: https://whatismyipaddress.com/
• What you were trying to access, e.g., library.unm.edu, a specific database, logging into our proxy server, interlibrary loan,  etc.
  • You can copy and paste the URL from your browser as well
• Any error message you received.

Thanks for your help and we apologize for the inconvenience.

Downloading and installing UNM's VPN may help.

Information on how to do that is here: https://unm.custhelp.com/app/answers/detail/a_id/7819/~/unm-vpn-service