Answered By: David Hurley
Last Updated: May 22, 2024     Views: 20

As a result of recent upgrades (May 2024), SSH connections present a new server key. 

To resolve this, please run the following command:

ssh-keygen -R <hostname>


If you encounter a 422 error like the one in the image below, please open a support ticket at so that we can reconnect your account.


Error message showing a television screen displaying 422 and an error message that reads: Sign in using NetID Azure Access auth failed. Email has already been taken

For all other error messages, please open a ticket at and provide as much detail about the error as you can.

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