Q. Why does the chat keep sliding out after I click "No thanks?"

This might have to do with how your browser has been configured to handle cookies.

You have two options:

• Allow third-party cookies in your browser*
• Create an exception for these database sites by adding:
  • http://ebscohost.com
  • http://galegroup.com

*Instructions are different for each browser. Wikihow gives step-by-step instructions for configuring options in many different browsers.