Q. What does the "Ask Us" status in the catalog mean?

The most common reason this message appears is because it took too long for our system to load the data about whether an item is available. Usually refreshing the page or redoing the search will solve the issue and show the information.

If you still see the 'Ask Us' message after reloading the page, it could be one of a number of issues.

If you are seeing this message only for one result, it may be that:

• Only parts of a print item are available, or
• Parts are in special locations.

If you are seeing this message on all results, even if you search more than once:

• There is a problem with our system.

In any case, your options are:

• Chat us - we can look up the item in a different way and tell you if it is available.
• Redo your search in WorldCat Discovery.
• Try your search again later – if it still doesn’t work, please let us know.