Answered By: Kyle Nelson
Last Updated: Feb 20, 2024     Views: 344

Students, Faculty, and Staff

To troubleshoot logging in to databases, journals, Interlibrary Loan, and Library Account for checked out items using your Net ID and password:

  • Verify your affiliation in the UNM Directory
    • Search for and click on your name to verify that you have a current location of MainHSLIC, or UNMH
  • Determine NetID validity. Are you able to log in to your Lobomail account?
  • Try your search and authentication in different browsers
  • Try getting into more than one database to help pinpoint access restrictions
  • Try clearing your cache under your browser privacy settings
  • Contact us

 

Community Borrowers

To troubleshoot logging in to your library account:

  • Start at the library.unm.edu
  • Click the turquoise Renew Books button
  • Click Community Borrowers - Log in with Barcode option
  • Click blue set/reset password link
  • Check your email for a link to follow to reset password
  • Contact us

 

Comments (1)

  1. If you get an an error message from EBSCO, you can try resetting your connection by using this link: http://search.ebscohost.com/RemoveCookie.aspx?d=N&cn=webauth

    And then starting over from library.unm.edu
    by David on Nov 08, 2018

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