Students, Faculty, and Staff
To troubleshoot logging in to databases, journals, Interlibrary Loan, and Library Account for checked out items using your Net ID and password:
- If you get an an error message from EBSCO, try resetting your connection by using this link: https://search.ebscohost.com/RemoveCookie.aspx?d=N&cn=webauth And then starting over from library.unm.edu
For other error messages:
- Make sure your NetID and password are current. Try logging in to Lobomail in a private/incognito browser window. If that doesn't work, follow the instructions at UNM Net ID Maintenance and Password Changes.
- Verify your affiliation in the UNM Directory
- Search for and click on your name to verify that you have a current location of Main, HSLIC, or UNMH.
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- Try your search and authentication in different browsers, in case you have a browser setting or extension that is interfering with your access.
- Try getting into more than one database, to help pinpoint access restrictions
- Try clearing your cache under your browser privacy settings
Community Borrowers
To troubleshoot logging in to your library account:
- Start at the library.unm.edu
- Click the turquoise Renew Books button
- Click Community Borrowers - Log in with Barcode option
- Click blue set/reset password link
- Check your email for a link to follow to reset password
Feel free to contact us if you are still having problems!
And then starting over from library.unm.edu