Students, Faculty, and Staff
To troubleshoot logging in to databases, journals, Interlibrary Loan, and Library Account for checked out items using your Net ID and password:
- Verify your affiliation in the UNM Directory
- Search for and click on your name to verify that you have a current location of Main, HSLIC, or UNMH
- Determine NetID validity. Are you able to log in to your Lobomail account?
- Try your search and authentication in different browsers
- Try getting into more than one database to help pinpoint access restrictions
- Try clearing your cache under your browser privacy settings
- Contact us
Community Borrowers
To troubleshoot logging in to your library account:
- Start at the library.unm.edu
- Click the turquoise Renew Books button
- Click Community Borrowers - Log in with Barcode option
- Click blue set/reset password link
- Check your email for a link to follow to reset password
- Contact us
And then starting over from library.unm.edu