Q. How do I troubleshoot login errors?

Students, Faculty, and Staff

To troubleshoot logging in to databases, journals, Interlibrary Loan, and Library Account for checked out items using your Net ID and password:

• Verify your affiliation in the UNM Directory
  • Search for and click on your name to verify that you have a current location of Main, HSLIC, or UNMH
• Determine NetID validity. Are you able to log in to your Lobomail account?
  • UNM Net ID Password Expiration Look-up
  • UNM Net ID Maintenance and Password Changes
  • UNM NET ID FAQs (Information Technology)
• Try your search and authentication in different browsers
• Try getting into more than one database to help pinpoint access restrictions
• Contact us

Community Borrowers

To troubleshoot logging in to your library account:

• Start at the library.unm.edu
• Click the red Renew My Books button
• Click Community Borrowers - Log in with Barcode option
• Click blue set/reset password link
• Check your email for a link to follow to reset password
• Contact us

*Note: Your library account password is not necessarily your NetID password. You may choose your own.