Answered By: Adrienne Warner
Last Updated: Jul 10, 2017     Views: 45

To troubleshoot being prompted to log in to search the catalog:

  • Click click the "Continue and log in later if necessary" link at the bottom of the pop-up window


To troubleshoot logging in to databases and journals:

  • Verify your affiliation in the UNM Directory
    • Search for and click on your name to verify that you have a current location of MainHSLIC, or UNMH
  • Determine NetID validity. Are you able to log in to your Lobomail account?
  • Try your search and authentication in different browsers
  • Try getting into more than one database to help pinpoint access restrictions
  • Contact us


To troubleshoot logging in to your library account:

  • Start at the homepage
  • Click the red "Renew My Books" button
  • Click blue "set/resest password"
  • Enter your 9-digit banner number (or "D..." number for community users)
  • Check your email for a link to follow to reset password

*Note: Your library account password is not necessarily your NetID password. You may choose your own.


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